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Free Delivery on All Orders + Free Returns
Free Delivery on All Orders + Free Returns

Frequently Asked Questions

What payment methods can I use to place my order?
You can use: Visa, Visa Debit, American Express, MasterCard, PayPal, Apple Pay, Google Pay, Shop Pay, or Klarna to place your order.

What is the cut off time for free next day delivery?
The cut off for free next day delivery is 3pm Monday – Friday. If your order is placed after 3pm, it will be delivered within 2 business days of us receiving your order.

Does my item have a warranty?
All Hoover appliances come with a free 1 year warranty included. You will have to register your warranty here.

What does Hoover warranty include?
The Hoover appliance automatically comes with a 12 month call out, parts and labour guarantee. Click here to register your appliance.

How do I register my warranty?
Products must be registered here to activate the free 12 month warranty.

How to return a product
If you’ve purchased from our website and you’d like to return your items, you can do completely free of charge within 14 days of your delivery. Click here for more information returns and refunds.

How long will the refund take to process?
Refunds are processed within 3 to 5 working days.