Frequently Asked Questions

General

What payment methods can I use to place my order?

You can use: Visa, Visa Debit, American Express, MasterCard, PayPal, Apple Pay, Google Pay, Shop Pay, or Klarna to place your order.

 

How do I register my warranty?

Products must be registered here to activate the free 12 month warranty.

 

 

Vacuum

What is the cut off time for free next day delivery?

The cut off for free next day delivery is 3pm Monday – Friday, excluding bank holidays. If your order is placed after 3pm, it will be delivered within 2 business days of us receiving your order.

 

What does Hoover warranty include?

The Hoover appliance automatically comes with a 12 month call out, parts and labour guarantee. Click here to register your appliance.

 

How to return a product

If you’ve purchased from our website and you’d like to return your items, you can do completely free of charge within 14 days of your delivery. Click here for more information returns and refunds.

 

How long will the refund take to process?

Refunds are processed within 3 to 5 working days.

 

 

Laundry

 

How does delivery work?

Within 24-48hrs from ordering our logistics partners, Product Care Group, will contact you to arrange a convenient date for your product to be delivered.

 

They will then be in contact with you at regular stages through the delivery process.

If you need any further help please contact the website support team

 

 

What is the Warranty length and how do I register?

10 year Warranty for parts and 1 year for labour as standard (some models have an additional 2 years on labour)

Register your appliance here

 

Will the product be installed for me?

Yes, we offer an installation service.

Our logistic partners, Product Care Group, will install the appliance on delivery.

Please ensure you add this service in the checkout.

 

Will you remove my old appliance?

Yes, we offer a removal and recycle service.

Our logistic partners, Product Care Group, will remove the appliance on delivery.

Please ensure you add this service in the checkout.

 

Will you be selling other appliances, such as Fridges and Ovens?

Yes we will be adding additional ranges over the coming weeks