5 Year Warranty - Terms & Conditions

If you purchase the Product directly on Hoover Direct the Guarantor will guarantee immediately, without any registration process, the conformity of your good(s) for a total period of 5 years.

The Commercial Warranty is in addition to and does not replace any other of your statutory rights and/or or any agreement you have entered into with the seller/retailer from which you purchased our product(s).


Hoover Limited UK, Company Number 02521528, 302 Bridgewater Place, Birchwood Park Warrington WA3 6XG, United Kingdom (“Guarantor”).


The Commercial Warranty applies to the Hoover branded vacuum cleaners listed below (hereinafter, “Product” or collectively “Products”).

The eligible Products are outlined below:

All models of HFX range cordless sticks:

  • HFX10P
  • HFX10H

All models of HF9 range cordless sticks:

  • HF910H
  • HF910P
  • HF920P

All models of HL5 range upright vacuum cleaners:

  • HL500HM
  • HL500PT

    Please note that the Commercial Warranty does not apply in case you purchased a Hoover product that is not included in the list above.


    The terms of this Commercial Warranty are solely applicable to Products purchased in the territory of United Kingdom and Ireland (hereinafter, “Territory”).


    The Commercial Warranty is in addition to and does not affect any of your statutory rights: it does not limit the legal warranty provided by the seller, if any, on the Products you have purchased. You are, in any case, entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the goods.

    a. Keep your proof of purchase at all times

    To benefit from the Commercial Warranty, you must be able to provide proof of purchase of the Product, e.g. a receipt. Therefore, we recommend you to keep your proof of purchase at all times. When you wish to use your Commercial Warranty, we will ask you to provide us with your proof of purchase, in order to verify that (i) the information you have supplied to us is correct and (ii) you registered the Product(s) on the hOn app or on the Hoover Direct website www.hooverdirect.co.uk/pages/register-your-hoover within 30 days of purchase. The inability to produce a valid proof of purchase may invalidate your Commercial Warranty.

    b. When and how to contact the Guarantor

    When you wish to use your Commercial Warranty or have any question for us, you can call our contact centre or visit us on go.he.services/5yrs-we.

    Prior to contacting the Guarantor with respect to the Commercial Warranty, we recommend you to read the operating instructions and the information in the Troubleshooting section of the instruction manual and on the instruction for safe use and fittings, if any (“Instructions manuals”).

    You can find the Instructions manuals: 1) in the Products packaging; and/or 2) on the hOn App if you register on it and/or 3) on the Hoover local website.

    You should be able to provide us with all details, including serial number relating to your product and your proof of purchase.


    The Guarantor will guarantee the conformity of the registered Products for a period of 5 years, starting from the date of purchase or delivery of the Product. A Product is deemed to be “conform” if the Product functions in conformity with the relevant instructions provided within the Instructions manuals.

    The Product must have been purchased from a retailer within the Territory and maintained and used in accordance with instructions contained in the Instructions manuals.

    If, during the Commercial Warranty period, a lack of conformity of the product – which was existing at the time of delivery – is ascertained, you are entitled to ask the Guarantor for the replacement of the Product(s) or the replacement of the component part of the Product(s) within two months from discovery of the defect. In order to do so, our contact centre agents will discuss all issues raised by you and will determine, depending on the severity of the defect of conformity and at our reasonable discretion, the most appropriate means of fixing the issue. As the case may be, the defect may be fixed through a troubleshooting session with you or may require the replacement of the Product(s) or the replacement of the component part of the Product(s).

    If we require you to return us the unit or the component parts, we will send you a free of charge label to allow you to mail the item back to us or pass on to a collection shop, where appropriate. The product or component part does not need to be in the original packaging but must be securely boxed to protect from any additional damage. Please note that if we determine that, during our troubleshooting session, the product has been damaged or fall into one of our exclusions set out below, you may not be able to benefit from the Commercial Warranty.


    The Commercial Warranty does not operate if the lack of conformity of the Product(s) does not depend on a conformity defect existing at the time of delivery, such as: wear and tear (taking into account the average lifespan of the Product), negligence, poor maintenance due to failure to comply with Instructions manuals, incomplete adjustments, and/or connection to the electricity supply and correct filter use/installation/maintenance, where attributable to the consumer, electricity supply and filter use/installation/ maintenance that are not up to standard, not properly maintained or which by their characteristics do not allow for a workmanlike installation, and from transportation damage, where attributable to the consumer.

    For battery-operated vacuum cleaners, the duration of the Commercial Warranty of the battery is limited to a period of 2 years and it must be recharged using the genuine Hoover charger provided.

    The Commercial Warranty is excluded or is invalidated:

    1. in case of any faults which occur due to misuse or modification of the Product;
    2. in case of repair of, or interference with, the Product by any person not authorised by the manufacturer;
    3. in case any parts which are fitted to the Product are not original manufacturer’s parts;
    4. in case of non-domestic use of the Product;
    5. in case of operation at incorrect voltage;
    6. in case of usage the Product for any purpose other than those described in the Instructions manuals;
    7. if the Product has been modified in any way or has any information - like the rating label -removed or defaced;
    8. if replacement(s) have been provided without any proven manufacturing fault;
    9. for consumables parts such as filters, filter kit, main nozzle agitator, mini turbo agitator subject to normal use and everyday wear and tear;
    10. for all tools and accessories, depending on your model, such as crevice tool, 2in1 dusting brush, mini turbo nozzle after the legal Warranty period;
    11. for cosmetic issues that does not affect the Product functions;
    12. in case the function or failure of the product has been caused due to lack of correct maintenance e.g. failure to clear blockages and/or clean filters

    The Commercial Warranty is valid only for Products purchased within the Territory and which are utilised within the Territory.


    The Guarantor accepts no responsibility for any damage that may be caused, directly or indirectly, to persons, property or animals as a result of failure of the consumer to comply with all the prescriptions (i) indicated in the appropriate Instruction manuals and concerning especially the warnings on the subject of, use and maintenance of the Product and (ii) concerning the return of the Product or any of its component parts to the carrier (in case the Product needs to be mailed back to us) or drop off at collection point when the Guarantor undertakes to repair or replace the Product.

    V4 17th May 2023