Delivery and Installation services

Our partners at Product Care Group have outlined below what is involved in the Delivery and Installation services, including some helpful tips on how to make the process run smoothly;

Freestanding Laundry Delivery

Our Service for you

  • Send a skilled Home Delivery Technician who will unpackage and place your new appliance where required and adjust the feet to make sure it’s level.
  • Take away and recycle all the unwanted external packaging.
  • Unfortunately we won’t be able to remove the packing/transit bolts solely during the delivery service, we can when the installation service is included.
  • The transit bolts are designed for clamping anti-vibration components inside of the washing machine during the transportation process, they need to be removed before the first cycle.
  • To remove please follow the below steps;
  1. Remove the back panel/cover
  2. Remove the 4 or 5 bolts on the rear side and take out the stabilisers from within the machine
  3. Replace the back panel/cover
  4. Fill the holes left by the bolts with the smaller circular plugs required

Freestanding Laundry Installation

Our Service for you

  • Connect your appliance to existing water outlet and waste pipes.
  • Plug in your appliance to an existing standard electric socket.
  • Switch on your appliance and run a test cycle to ensure it is functioning correctly.
  • If you have chosen Removal & Recycling, we’ll take your old comparable appliance when we leave.
  • We take pictures of all of our installations so we can keep a record of the service.

What you need to do

To help towards a successful installation there are a number of things for you to please check:

  • Our delivery experts will require clear access so we can safely bring your appliance from your property entrance to the room of your choice.
  • Drain your current appliance.
  • You’ll need a standard three-pin electric socket to be within one metre of your new appliance.
  • Ensure your waste pipe and water supply are also no more than 1m away from where the appliance is to be located.
  • Carefully check the dimensions of your new appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.
  • A condensing tumble dryer will need its own waste outlet if you’d like it to be connected to your waste water system; otherwise, you’ll need to empty the water container regularly.

There are a few things we don’t do

  • If your water isolation valve does not function (e.g. is seized due to limescale) we are unable to fix this and you'll need to source your own plumber.
  • We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
  • The Laundry appliances we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.
  • If access is restricted occasionally we may not be able to complete installation to avoid damaging the appliance.

The Waste Electrical and Electronic Equipment (WEEE) Regulations 2013

We offer our customer the chance to recycle their old appliances when purchasing a new item from us aligning with the WEEE Regulations 2013.

By purchasing an EEE (Electrical and Electronic Equipment), the equivalent WEEE collection service (recycle option at checkout) can be requested at the time of purchase.

The equivalent WEEE collection service (recycle option at checkout) takes place at the same time as the delivery of the new EEE.